Proofday — Support

Proofday plans your sourdough bakes backwards from when you want bread, tracks your starter and reads your crumb. If something isn't working, write to me directly. One person reads that inbox, and it's me.

I usually reply within a couple of days. For a planning problem, the recipe, the ready time you asked for and your quiet hours save a round trip.

Planning a bake

It won't let me have bread at 9 in the morning

Proofday never puts a step inside your quiet hours (11 PM to 7 AM unless you change them). With those defaults, preheating can't start before 7:00, and a Dutch-oven loaf still needs its preheat, bake and at least an hour of cooling, so about 9:30 is the earliest. The planner says why a time won't work and offers the nearest one that will. Change your quiet hours in Settings if your mornings start earlier.

I'm running late, or the dough is slow

Tap +15 min on the step, or Need more time for longer. Everything after it shifts, and flexible steps such as the cold proof absorb what they can, so your ready time often doesn't move. During bulk fermentation, Aliquot hit target moves you straight on to shaping.

Reminders didn't arrive

Check that notifications are allowed for Proofday in Settings › Notifications, with Time Sensitive notifications on, so a Focus mode doesn't hold back a fold or a bake. Reminders never arrive during your quiet hours; that is on purpose.

Your starter

How peak times are predicted

From the feed ratio and your kitchen temperature. Each time you log a peak, or a rise check shows one, Proofday compares it with the prediction and adjusts. After three it shows "Tuned to your kitchen". Predictions are a guide; the jar is the final word.

Measuring the rise from photos

Photograph the jar right after feeding and drag two lines: one to the bottom of the jar (or any fixed mark), one to the top of the starter. For each check later, a faint copy of that first photo sits over the camera so you can line the jar up, and the app works out the rise as a real percentage.

Is my starter safe?

The app has a starter safety guide (Starter tab). Proofday never judges safety from a photo. Pink, orange or red streaks or fuzzy spots mean throwing it out and starting again.

Crumb Check

What it sends, and what's kept

Your crumb photo and that bake's numbers go to our server and an AI model for that one check. Nothing is stored there. The app shows you exactly what will be sent before you tap the button. The privacy policy has the details.

It said "can't tell"

That's deliberate: a dark or blurry photo gets "can't tell" rather than a guess. Cut straight through the middle, shoot the cut face straight on in daylight with the flash off, and fill the frame.

It says I've reached today's limit

There's a daily limit on Crumb Checks to keep the service running for everyone. It resets the next day.

Your data

Where it's stored

On your iPhone. There's no account and no server copy. Your data is included in your iPhone's iCloud or computer backups, so restoring a backup to a new phone brings it back. A phone lost without a backup takes its data with it; there is no separate sync.

Subscription

What Proofday Pro is

Proofday is a subscription app: yearly with a 7-day free trial, or weekly with no trial. The prices for your country are on the subscription screen, read straight from the App Store.

Manage or cancel

Subscriptions are billed by Apple, not by me, so they're managed in Settings › your name › Subscriptions on your iPhone. Cancel at least 24 hours before a trial ends to avoid being charged. Proofday reminds you two days before a free trial ends; you can turn that off in its Settings.

Restoring a purchase

Signed in with the same Apple Account, tap Restore Purchases on the subscription screen. If that doesn't bring it back, email me with the date of purchase.

Refunds

Apple handles all refunds: request one at reportaproblem.apple.com. I can't issue them, but tell me what went wrong anyway so it gets fixed.

Something else

A recipe you'd like, a bug, a plan that came out strange: all of it is welcome at support@treamz.me.